Returns Policy

My order is damaged, what do I do?

Occasionally, the item(s) you receive may have been damaged in transit. When that happens, please contact our customer support team at support@elanorapottery.au  We will pay for the postage of the broken item back to us.  If it can not be satisfactorily repaired, we will send you a replacement.

Change of Mind

We accept all change of mind returns as long as it is lodged within 30 days of delivery. We ask that you post the items back to us with the same level of protective packaging. Do bear in mind that all postage charges for returns are the responsibility of the customer.

The item isn’t the same as what was shown on the website. What do I do?

If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit.

I want to cancel my order. Can I?

As long as the order has not been posted you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our premises please wait for the item to arrive before organising a return. Do note that once the order has left our premises, postage back to us will not be covered.

Once the return has been approved, how will I receive the refund?

Once we verified the return, we will refund back to the original payment channels.

How long can I get the refund?

Refunds will be issued within 5 working days once we received the returned item.

Return to sender

If your parcel is marked as return to sender due to incorrect address, refusal, not known at address, or similar, you will have to pay for the shipping fee as well if you still want the packaging supplies to be sent.